Support & Legal

Frequently Asked
Questions

Everything you need to know about our products, processes, and policies — answered clearly and directly.

Are your clothes good quality?

Yes. We use premium fabrics and conduct thorough quality checks on every product before shipping. Our manufacturing process is held to international export standards, ensuring that every piece you receive — from stitching to finishing — reflects the quality that Paanthera stands for.

What sizes do you offer?

We offer a full size range: S, M, L, XL, and XXL across all standard products. Custom sizes are also available on request for bulk orders. Please contact us with your specific size requirements and we'll advise accordingly.

Do you accept bulk or wholesale orders?

Yes — bulk and wholesale orders are our speciality. We work with wholesalers, sports clubs, retailers, and distributors across global markets. Whether you need 500 pieces or 20,000, we have the production capacity and export infrastructure to deliver consistently.

What is your Minimum Order Quantity (MOQ)?

Our MOQ varies by product type — typically starting from 500 pieces per style. For custom orders with specific branding, colours, or labels, the MOQ may differ. Please contact us directly with your product requirements and we'll provide a tailored quote.

What are your production timelines for bulk orders?

Production timelines vary depending on the quantity, customisation complexity, and current production schedule. We ensure timely delivery with consistent quality at every stage. Once your order is confirmed, we'll provide a precise timeline and keep you updated throughout production.

Do you offer custom designs?

Yes. We offer comprehensive customisation options for businesses: custom colours, chest logo printing, back branding, sleeve prints, custom tags, private labelling, and more. Share your artwork and requirements and our team will guide you through the process.

What payment terms do you offer for bulk orders?

Payment terms are flexible and tailored to the order size and our working relationship. Our team will walk you through the available options — including advance payment structures and milestone-based payments for larger orders. Reach out to discuss terms that work for both parties.

Do you handle international shipping?

Yes. We manage end-to-end international shipping with proper packaging, export documentation, and logistics coordination. We have an established export track record across global markets and are equipped to handle customs requirements for multiple international destinations.

What about quality assurance for bulk production?

Quality is built into every stage of our process. We follow strict quality checks from fabric procurement through cutting, stitching, finishing, and final inspection — ensuring consistency in sizing, colour, and construction across every piece in your order. Our goal is zero surprises when your shipment arrives.

Still Have Questions?

Get in touch directly — our team will respond with pricing, availability, and a tailored proposal for your requirements.

Legal

Policies & Terms

Terms & Conditions

Welcome to PAANTHERA. By accessing or using our website, you agree to comply with our terms and policies. All products displayed are subject to availability, and we reserve the right to update pricing, specifications, or content without prior notice.

We strive to ensure accurate product representation; however, slight variations in colour, texture, or finish may occur due to screen settings or manufacturing processes. Unauthorised use of our content, designs, or brand identity is strictly prohibited.

By placing an order, you confirm that all provided information is accurate and that you agree to our policies regarding payments, shipping, and returns.

Privacy Policy

At PAANTHERA, we value your privacy and are committed to protecting your personal information. Any data collected — including contact details and transaction information — is used solely to process orders, improve customer experience, and communicate relevant updates.

We do not sell, trade, or share your personal information with third parties, except where required for order fulfilment or legal compliance. All transactions are handled through secure systems to ensure data protection.

By using our website, you consent to our privacy practices designed to safeguard your information.

Terms of Service

By using our services, you agree to engage with PAANTHERA in a lawful and respectful manner. Our services are intended for legitimate purchasing and business purposes only. Any misuse of the platform — including fraudulent activity or unauthorised access — will result in immediate action.

We reserve the right to modify, suspend, or discontinue any part of our services at our discretion to maintain quality and operational standards. While we aim for uninterrupted access, we do not guarantee that the website will always be error-free or continuously available.

Your continued use of our services signifies your acceptance of these terms and our commitment to delivering a reliable and premium experience.